Returns, Exchanges & Warranty
Return or exchange any new product within 14 days of delivery. Every product carries a 12-month warranty.
Returns and exchanges
- You may return or exchange a product within 14 days of delivery, in line with Egypt's Consumer Protection Law No. 181 of 2018.
- The product must be unused and in its original condition and packaging, with all accessories and the invoice.
- Used products and batteries that were installed or charged by the customer are inspected before a return is accepted.
Return shipping
- Defective or wrong item: we cover all shipping costs and replace the product or refund you.
- Any other reason (e.g. change of mind): the customer pays the return shipping.
Refunds
- Once we receive and inspect the product, we refund you within 7 business days using the original payment method (InstaPay, mobile wallet or cash).
Warranty
- All new products, batteries included, carry a 12-month warranty against manufacturing defects from the purchase date.
- The warranty does not cover misuse, connection to unsuitable power, physical damage, fire, water, or repairs by third parties.
- Warranty service is handled at our service center; you can follow the repair on the maintenance tracking page.
How to request a return or warranty service
- Call 0110 121 1170 / 0110 121 1180 / 0110 121 1190 / 0110 121 1445, message us on WhatsApp, or email info@mye-tech.com with your order number and we will arrange pickup.